Support

Questions get answered by the people who build the apps.

Email us about any of our apps — a question, a problem, or something that just seems off. You will hear back from a human, usually within two business days. No ticket walls, no chatbots, no autoresponders pretending to help.

Help us help you faster

If you're writing about a problem, two things shorten almost every support conversation:

What you expected, and what happened instead — one or two sentences is plenty.
The diagnostic report, if the app offers one. In Glassine: Settings → Advanced → “Save Diagnostic Report…” creates a plain text file you can read yourself before sending — it contains no photos and no personal file names, only technical state.

Glassine

Answers to common questions live on the Glassine page — including how backups, versions, and restore work.

Recovering photos without the app: every Glassine backup is stored in an open format, and the recovery guide walks through getting every photo back using only the tools already on your Mac. This works even if you no longer have Glassine — or a Mac that runs it.

Other contact points

Privacy questions: [email protected] (see the privacy policy)
Business and press: [email protected]
Legal notice: the imprint lists the operating company and registered address.